Delivery

UK Mainland Delivery Rates

Order weight under 1.5kg	£3.50	Royal Mail 2nd Class (5-7 working days)	Signed for delivery
Orders under £40	£6.50	DPD Courier (2-4 working days)	Signature Required
Orders between £40 and £60	£4.00	DPD Courier (2-4 working days)	Signature Required
Orders over £60	Free	DX Courier (2-4 working days)	Signature Required
All order values	£3.50	DPD Pick-up Shop (2-4 working days)	Signature Required

 

Estimated shipping times are from the point of dispatch from our warehouse.

Our Royal Mail option is only available on orders with a weight under 1.5 kg. Order weight is calculated at checkout and the Royal Mail option will be presented at the shipping stage if available.

The Royal Mail option can take 5-7 working days for delivery. Delivery can be tracked.

DPD Pick-up Shop is an option available at the checkout. The customer is responsible for selecting DPD Pickup and choosing their pick-up location. The customer is responsible for then collecting the parcel from this location. The charge for this delivery is £3.50 regardless of order value. If the customer sends a parcel to one of these Pick-up locations using another of our delivery options they will be charged again for delivery to the correct address.

Northern Ireland, Isle of Man, Isle of Wight, Scilly Isles, Scottish Highlands & Islands Delivery Rates

All orders

£4.00

Royal Mail (5-7 working days)

Signature Required

Channel Islands Delivery Rates

All orders

£4.00

Royal Mail (5-7 working days)

Signature Required

 

Calculation of Shipping Costs

Shipping costs are based on the grand total of your order. If you apply a discount code or loyalty credit your total may change and shipping costs will be recalculated.

Failed Deliveries

If the delivery of your order cannot be completed and it is returned to our warehouse we will contact you to offer two options for your order:
(i) We will re-arrange delivery of your order but you will be required to pay a £3.50 resend fee before the parcel is resent.
(ii) We will refund your order less the £6.50 shipping fee that we are charged by DPD.

Please see clause 8 of the Terms and Conditions of Supply for more information.

Returns

1. If you change your mind and don’t want the Product within 14 days of its delivery to you, your rights to cancel are set out at clause 11 of our Terms and Conditions of Supply. Please note to be eligible for a refund the Product must be unopened, in its original packaging and sealed. We will only be obliged to process any refund due once we have received the Product back from you.

If you are returning your order because you have changed your mind then:
You are responsible for the cost of return postage of the items.

2. If you discover that the Product is faulty or not of satisfactory quality within 30 days of the Product being delivered or us delivering the Product you may also be entitled to a refund or exchange in accordance with clause 11.9 of our Terms and Conditions of Supply.

3. Ensure that if you do want to cancel a contract you follow the cancellation procedure at clause 11 of the Terms and Conditions of Supply. Failure to do so may result in a delay in any refund being processed.

4. We strive to ensure all our Products are of the highest standard. If you do feel there is something wrong with the Product or if you have any questions please feel free to email us on customerservices@manukadoctor.co.uk